www.CreativeDonut.com – your online source for high-quality, low-cost logo design



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QUESTIONS

Q. How many concepts do I get?
A. The package is 3 concepts. This includes 1 FREE revision round for your chosen concept.

Q. If I do not like the 3 logo concepts...will you make me a new set?
A. It is extremely unlikely that you will like nothing about any of your 3 concepts. If you gave plenty of information on the order form then it is down to us to get close to that. If we miss the mark by a mile then we will take responsibility for that. If you gave little information then you can use your FREE revision round to fine tune one of the designs already presented to you. That is why it is so important to give as much detail on the order form as you can. The more information that you give us the more responsibility you pass to us. We are fair and we are honest and at the close of play we want you to have had a good experience with our service.

Q. What file formats do you support?
A. We support the following types.

JPG,GIF,BMP,PNG,EPS,PDF,PS,PSD,TIFF,
High Rez TIF,High Rez BMP,High Rez PNG,AI

Q. What software do you design with?
A. Adobe Illustrator and Adobe Photoshop. We may from time to time use specialist 3D rendering software too.

Q. Can you supply Vector format?
A. Yes. We supply your custom logo design in EPS (Encapsulated Post Script) as standard for no extra cost. This is a vector based file format used by print shops and it allows the design to be resized with no loss of quality.

Q. What is a logo revision?
A. This is a very common question. The answer can be summarized as follows.

If you change your mind about any minor aspect of your logo - be it a color change, a font change, use of shadow etc..or any other minor change once you have actually had your logo delivered. This is called a logo revision. You can in fact make several minor changes and call that one revision, providing it is requested at the same time. To do this just send us an e-mail and tell us what you want to change. We will then send you a payment request for the change or if it is the first revision it is done for free.
What is NOT a revision is if you want to have an entirely new logo designed. This is charged at the normal fee of the original logo. The chance that you need a revision after your initial free revision is pretty slim.

Q. What is your delivery time?
A. We strive to deliver all logos within four working days.

Q. How do you deliver my new logo?
A. All new logo orders are e-mailed to you in a ZIP file. If you do not have a Zip program on your PC we can send the files unzipped...just be sure to tell us.

Q. What can I use my new logo for?
A. The logo can be used for a website, off-line printing, embedding in documents, printing on T shirts, in fact the only real limitation is your imagination.

Q. What about Copyright... Who owns it?
A. You do. We even supply it to you in grayscale so that you can register it at a trademark organization. You are however completely 100% responsible for any copyright issues that may arise as a result of using our logo design services. It is your responsibility to investigate any possibilities of copyright infringement.

Q. Can my logo have a see through background?
A. Yes...This is called a transparency. You will need to specify this at the time of ordering. Please also note that the quality of the finish is nearly always lower with a transparent Gif. We always include PSD, Tiff and JPG formats as well. It is often better to specify the correct background color as the quality is far higher than that of a transparent Gif if the logo is for web use.

Q. You mention that I need to specify several things at the time of ordering...How can I do this?
A. Our intuitive order form answers most of these questions for you. However, there is a section on the order form that allows you to give us any additional information. This is the area to make your requests for colors, file types, unique things we should consider when making your logo. It really is simple to complete. If you do get into trouble filling it out we are only a click away from providing you with support.

Q. Can the background of the logo be any other color than white?
A. Yes. Infact, if you tell us the HEX or Pantone number of the background color you want or at least give us a sample to match against, then we will provide the new logo with that exact color background. You can give us this information at the time of ordering. We can also supply the logo with no background color at all. This is best for websites with colored backgrounds. This file format is called Transparent GIF or transparent PSD and you can ask for this at the time of ordering. If your logo is for off-line printing then the best choice is standard with our logo pack anyway and that is High Rez Tiff. No need to specify that because you get it delivered anyway.